"Every service portrait created is a reflection of the person who did it. Make yours a master piece! "
– Lady Julia
Curating and transforming positive customer experiences for your brand!
Our Services
Our lead consultants come with over 20 years industry experience working nationally and internationally across various industries. We don’t just prescribe solutions; we work with you at every phase of the organization’s need to ensure the development process is in tune with desired growth and strategical outcomes.
Service Etiquette Employee & Customer Xperience
Management
&
Leadership Coaching
Contact Center Xperience
Contact Center Implementation
The Art of Recommendation
Complaints Resolution
Understanding Customer Needs
Acquisition
&
Retention
Client Portfolio
Lady Julia Konadu Osam
CEO - MASTERCLASS CONSULTING
Mrs. Julia Konadu Osam is a certified Customer Xperience Consultant with an MBA from Texas A&M University and a bachelor’s degree in Information Systems from the University of Texas. With over 24 years of international experience, Julia’s career development has had a key focus in the following areas: service excellence, fintech, financial planning, business & hospitality management, and personnel training.
Julia is currently the CEO and Lead Consultant for Masterclass Consulting, focusing on customer and employee experience. Her previous roles include: Customer Xperience Manager/Growth & Business Development Lead at OA Pay, Customer Xperience Manager at Brassica Pay Ghana, Head of Service Quality at First Atlantic Bank Limited, and Managing Director at Charleston Hotel Limited. She has also worked at JPMorgan Chase and the U.S. Small Business Administration.
Interviews & Features
